Train delays: compensation claims to be easier under Great British Railways

Refund systems for individual train operators to be merged into single service under nationalised rail body

Rail passengers will be able to claim compensation for delayed trains directly from the website where they bought their ticket, the government has said, as part of a shake-up to make rail travel simpler.

Passengers who use third-party retailers such as Trainline to buy tickets currently, have to submit applications for refunds to the relevant train operator for processing.