Snapchat told an Australian mother it would not delete her son’s account because his listed age was 25

Parents have been told to report accounts missed in Australia’s under-16 social media ban – but eSafety is ‘concerned’ some platforms aren’t complying

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An Australian mother who reported her 14-year-old’s Snapchat account has been rebuffed by the social media company, because his self-declared age was 25.

Parents of teens who have eluded the social media ban have been told to report their children’s accounts to the platforms to get them kicked off, but some platforms are not acting on it, Guardian Australia can reveal.