Sainsbury’s store pauses AI scanning after false shoplifting accusation

Supermarket chain says ‘human error’, not its Facewatch technology, to blame for ejecting a customer

Sainsbury’s has paused the use of AI face scanning in one of its stores after a customer was wrongly identified as a shoplifter and ejected from the shop.

“I was embarrassed, mortified even, and felt quite humiliated and powerless,” Matt Arnold, 46, said of his ordeal.